This payment policy and cancellattion policy is applied for all confirmation reservation/booking with Viet Center Tourist.
Payment
- Payment can be made by Onepay (pay online via credit card), wire transfer (bank transfer), Western Union and cash. Payment policy:
- Deposit 30% of the total amount within 5 days since the invoice is issued
- Balance 70% of the total amount within 15 days prior to the group’s arrival date
(In any other case different from above stated, please discuss directly with your travel consultant).
If full payment is not settled by bank transfer before the group’s arrival date, unless agreed earlier by email, we reserve the rights to cancel the reservation.
Currency: Tour is quoted in USD. So, payment in USD is prefered. If you would like to pay in other currencies, the exchange rate should be approved by our tour consultant.
Cancellation & refund policy
- More than 45 days before departure date: charge $50 per booking as administrative fee (For booking with total amount less than $50, the equivalent administrative fee will be advised at the time of making cancellation).
- 45 to 30 days before departure date: 10% of total tour cost and not less than administrative fee
- 30 to 15 days before departure date: 25% of total tour cost
- 14 to 7 days before departure date: 50% of total tour cost
- 7 to 5 days before departure date: 90% of total tour cost
- Less than 5 days or No-show: 100% of total our cost
Inevitable cancellation charge: flight ticket, cruise ship ticket, train ticket & other pre-paid fees that was already paid to suppliers will be added in addition to the above charges. Scanned receipts are provided upon request.
Cancellation refunds will be calculated as of the date we receive your written cancellation.
Any cancellation due to force majeure such as wars, strikes, earthquakes, etc. will be considered case by case.
The refund will be made in 15 days of our receipt of your written cancellation request.
